Shipping policy

Shipping Policy

New Luv is committed to getting your order to you as quickly and smoothly as possible. Please review the details below.

Order Processing

Orders are typically processed within [1–3 business days] after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery Estimates

Delivery times are estimates and start from the date of shipping, not the date of order. Delays may occur due to customs, weather, or carrier issues outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

International Shipping

We currently ship to [list countries or "the U.S. and select international destinations"]. International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Shipping Delays

New Luv is not liable for delays caused by the carrier, customs, or other circumstances beyond our control. If your order is significantly delayed, please contact us at [your support email] and we'll do our best to help.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. New Luv is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] so we can try to correct it before the order ships.

Lost or Stolen Packages

New Luv is not responsible for packages lost or stolen after being marked as delivered by the carrier. If this happens, please file a claim directly with the shipping carrier or reach out to us and we'll help guide you through the process.

Questions?

If you have any questions about your shipment, contact us at [your support email]